Refund policy

At The Wig Depot, we want you to be happy with your purchase. Because wigs and hair products are personal-use items, we maintain strict return requirements to protect the quality, hygiene, and integrity of our merchandise.

Please read this policy carefully before placing your order. By placing an order with The Wig Depot, you acknowledge that you have read and agreed to this policy.

15-Day Return Window

Eligible items may be returned for store credit only if your return request is submitted within 15 calendar days of the date your order is delivered.

Returns requested after the 15-day return period will not be accepted.

All returns require prior approval from The Wig Depot. Do not send merchandise back without receiving return instructions from us.

Store Credit Only

The Wig Depot does not issue refunds to the original payment method for customer-initiated returns.

Approved returns will receive store credit only, subject to the applicable 25% restocking fee and any other deductions described in this policy.

Store credit will be issued after the returned merchandise has been received and inspected.

Store credit may be used toward a future purchase from The Wig Depot.

Original shipping charges are non-refundable.

25% Restocking Fee

All approved customer-initiated returns are subject to a 25% restocking fee.

The remaining 75% of the eligible merchandise purchase price will be issued as store credit.

The restocking fee compensates for the inspection, processing, repackaging, and inventory handling associated with returned merchandise.

The 25% restocking fee does not apply when The Wig Depot determines that an item was shipped incorrectly or has a verified manufacturing defect.

Return Requirements

To qualify for store credit, a wig or hair product must be returned in new, unused, unaltered, and completely resalable condition.

The following requirements apply:

  • All original tags and labels must remain attached.

  • Lace must be completely intact.

  • Lace must not have been cut, trimmed, tinted, bleached, plucked, or otherwise altered.

  • Hair must not have been cut, colored, dyed, permed, chemically processed, or otherwise modified.

  • The wig must not have been washed.

  • The wig must not have been brushed, combed, restyled, or manipulated beyond a brief inspection.

  • No styling products, oils, sprays, makeup, perfume, or other products may have been applied.

  • The item must be free of smoke, perfume, fragrances, pet hair, oils, and other odors.

  • The item must show no signs of wear or use.

  • All original packaging, accessories, tags, and included items must be returned.

  • The merchandise must be securely packaged to prevent damage during return shipping.

Any item that has been worn, altered, styled, washed, treated, or otherwise used is not eligible for return.

Trying On a Wig

A brief try-on is permitted only when reasonably necessary to determine fit or appearance.

For hygiene purposes, we strongly recommend wearing a clean wig cap when trying on a wig.

Do not brush, comb, style, cut, alter, wash, or apply any product to a wig before deciding whether you are keeping it.

Once a wig has been worn or otherwise used beyond a brief inspection, it is not eligible for return.

Return Authorization Required

All returns must be approved by The Wig Depot before being shipped back.

Do not send a return to the shipping address shown on your package or to any other address without receiving return instructions from us.

Packages returned without prior authorization may be refused or returned to the sender at the customer's expense.

To request a return, contact us with your order number and the reason for the return.

If your request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for all return shipping costs.

Return shipping charges are not reimbursed or credited.

We strongly recommend using a trackable shipping service and purchasing appropriate shipping insurance.

The Wig Depot is not responsible for merchandise that is lost, stolen, or damaged while being returned to us.

The customer is responsible for ensuring that the returned merchandise is adequately packaged.

Return Deadline After Approval

Once a return has been approved, the merchandise must be shipped within the timeframe specified in your return authorization.

Returns shipped after the authorized deadline may be refused.

The date the return is shipped does not extend the original 15-day return eligibility period unless The Wig Depot has specifically authorized an exception in writing.

Inspection of Returned Merchandise

All returned merchandise is inspected upon receipt.

Store credit will be issued only